Privacy Policy

Data We Collect

We may collect the following types of information when you use our website, game, and related services:

1. Information You Provide to Us

• Account information (if you create one): username, email address, password, and profile details
• Support and communication: when you contact us, we collect your name, email, and the contents of your message (including via website contact forms)
• Optional submissions: surveys, feedback forms, or beta testing input

2. Information Collected Automatically

• Gameplay data: scores, achievements, performance statistics, playtime, game mode usage, leaderboard results, and gameplay/UI preferences/settings
• Device data: VR headset model, operating system, hardware specifications, and crash/error reports
• Usage data: in-game actions, feature usage, and progress through training scenarios

3. Information from Third-Party Platforms

When you play through Steam or Meta Quest, we may receive information necessary to provide you with the game and related features, including:

• Your platform username, ID, and profile information
• Game ownership and entitlement verification
• Achievements and leaderboard results
• Cloud saves or progress data (if enabled by the platform)

We do not receive your payment card details. Payments are processed directly by Steam or Meta.

4. Website & Analytics Data

• Cookies and tracking technologies to enable functionality and improve user experience (see Cookies section)
• Analytics data such as IP address, browser type, operating system, referral source, pages visited, and time spent on the site

5. Sensitive Data

We do not intentionally collect or process any sensitive personal data (such as health, biometric, or financial information).

How We Use Personal Data

We use the information we collect for the following purposes:

1. To Provide and Operate the Game

• Enabling core features such as leaderboards, score tracking, achievements, and cloud saves
• Verifying game ownership and entitlement through Steam and Meta Quest
• Synchronizing your game settings and preferences across devices

2. To Improve and Develop the Game

• Analyzing gameplay data to balance and enhance training scenarios
• Monitoring usage patterns to identify popular features and improve performance
• Collecting crash reports and error logs to fix bugs and technical issues

3. To Communicate with You

• Responding to support requests and inquiries
• Sending important updates about the game, terms, or policies
• Sharing optional surveys or feedback forms to improve our services

4. To Ensure Safety and Compliance

• Detecting, preventing, and addressing fraud, abuse, or cheating
• Enforcing our terms of service and complying with legal obligations

5. To Operate Our Website

• Using cookies and analytics to understand traffic and improve site functionality
• Remembering user preferences and settings

We do not sell your personal data to third parties.

Legal Basis (GDPR)

Under the General Data Protection Regulation (GDPR), we must explain the lawful bases we rely on when processing personal data. Depending on the situation, we process data on the following grounds:

Performance of a contract

When processing is necessary to provide you with the game or related services, such as verifying ownership, storing your scores, or enabling leaderboards.

Legitimate interests

When we have a business reason to use your data in a way that does not override your rights and freedoms — for example, improving gameplay balance, preventing cheating, or securing our systems.

Consent

When you actively agree to optional data collection, such as accepting cookies on our website or participating in surveys. You can withdraw consent at any time.

Legal obligations

When we are required to process certain information to comply with applicable laws, such as tax or accounting regulations.

Data Sharing

We only share your personal data with third parties when it is necessary to provide our services, comply with the law, or protect our rights. Specifically:

Platform Providers (Steam and Meta Quest)

We share data with these platforms as required to verify ownership, enable achievements, leaderboards, and other platform features.

Payment Processors

Purchases are handled directly by Steam or Meta. We do not receive or store your payment card details.

Analytics and Crash Reporting Services

We may use third-party providers to collect anonymized analytics data and crash reports to help us improve the game and website.

Service Providers

We may engage trusted third parties to assist with hosting, customer support, or technical operations. These providers only access data to perform tasks on our behalf and are contractually bound to protect it.

Legal and Compliance

We may disclose information if required by law, regulation, or legal process, or if necessary to protect our rights, safety, or the rights and safety of others.

We do not sell or rent your personal data to third parties.

Data Retention

We keep personal data only for as long as it is necessary for the purposes described in this Privacy Policy. The retention period depends on the type of data and the context in which it was collected. For example:

• Gameplay data (such as scores and leaderboards) is kept for as long as your account or profile is active.
• Support communications are kept for as long as needed to resolve your request and for a reasonable period afterward.
• Crash reports and technical logs are retained for as long as necessary to diagnose and fix issues.
• Analytics data may be stored in aggregated or anonymized form for longer periods, where it cannot reasonably identify you.
• Legal and compliance records are kept for the periods required by applicable law.

When data is no longer needed, we securely delete or anonymize it.

Your Rights (GDPR)

Depending on where you live, you may have certain rights regarding your personal data. These rights include, but are not limited to:

• Access – request a copy of the personal data we hold about you.
• Rectification – request that we correct or update any inaccurate or incomplete data.
• Erasure – request that we delete your personal data ("right to be forgotten").
• Restriction – request that we limit how we use your data in certain situations.
• Objection – object to our processing of your personal data, where it is based on legitimate interests.
• Portability – request a copy of your personal data in a structured, commonly used, and machine-readable format, and request that we transfer it to another service where technically feasible.
• Withdraw consent – where we rely on consent (for example, for cookies or optional features), you may withdraw it at any time.

If you wish to exercise any of these rights, you can contact us at contactvrtracker@gmail.com. We may need to verify your identity before fulfilling your request.

European Union (GDPR)

Users in the EU have the rights listed above under the General Data Protection Regulation (GDPR). You may also lodge a complaint with your local supervisory authority. In Denmark, this is the Danish Data Protection Agency (Datatilsynet) at www.datatilsynet.dk.

Other Regions

We will respect and comply with local data protection laws in your jurisdiction to the extent they apply. This means users outside the EU (for example, in the United States or other regions) may also request access, correction, or deletion of their data by contacting us at the email above.

Security

We take the security of your personal data seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

• Limiting access to personal data to authorized personnel only
• Using secure protocols for data transmission
• Applying safeguards to protect stored data against unauthorized access

While we strive to use commercially acceptable means to protect your personal data, no system can be guaranteed 100% secure. We cannot accept responsibility for unauthorized access beyond our reasonable control.

Children’s Privacy

Our game and services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under this age, we will take steps to delete it promptly.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at contactvrtracker@gmail.com so we can address the situation.

International Data Transfers

As we operate globally, your personal data may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data internationally, we take appropriate safeguards to ensure that it continues to be protected in accordance with this Privacy Policy and applicable data protection laws. This may include the use of standard contractual clauses approved by the European Commission or other lawful transfer mechanisms.

Cookies & Similar Technologies

We use cookies and similar technologies (such as local storage and pixels) to operate our website, understand usage, remember your preferences, and improve our services. Cookies are small text files placed on your device when you visit a site.

Types of Cookies We May Use

• Strictly necessary: Required for core functionality (e.g., page navigation, security, load balancing). These cannot be switched off in our systems.
• Preferences: Remember your choices such as theme, language, and other settings to provide a more personalized experience.
• Analytics: Help us understand how visitors interact with our site (e.g., pages visited, time on page, referrer) so we can improve performance and content.
• Marketing (if used): Used to deliver or measure ads and to personalize content. These are only used with your consent.

Your Choices & Consent

On your first visit, you may be presented with a cookie banner. We will only set non-essential cookies (such as analytics or marketing) after you provide consent. You can withdraw consent at any time by adjusting your preferences via Cookie Settings (if available) or through your browser settings.

Managing Cookies

Most web browsers allow you to control cookies through their settings. If you disable or reject non-essential cookies, some features may not function as intended. You can also opt out of certain analytics by using tools provided by analytics vendors or your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will take reasonable steps to notify you, such as posting a notice on our website or in the game, or by updating the "last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Continued use of our services after changes are posted will constitute your acknowledgment and acceptance of those changes.

Contact Information

• Email: contactvrtracker@gmail.com